Support & Help Center

To connect your Strava account:

1. Open the Camino app on your iPhone or Android phone.
2. Navigate to Settings (gear icon).
3. Tap the orange "Connect to Strava" button.
4. Log in to your Strava account and authorize read permissions for public activity data.
5. Once linked, cycling rides recorded on Strava automatically sync to Camino in the background. Every 10 km of cycling earns 1 Camino Coin.

Our cloud synchronization backend automatically compares the timestamps of your recorded Strava cycling sessions against step intervals from Apple HealthKit and Google Health Connect. If a cycling ride occurred during a specific time window, steps recorded during that exact workout are deduplicated so your physical effort is credited fairly without duplicate coin generation.

If your step count is not syncing on iOS:

1. Open your iPhone's Settings app.
2. Scroll down and tap Health → Data Access & Devices.
3. Select Camino and ensure "Steps" and "Walking + Running Distance" toggles are turned ON.
4. Ensure Background App Refresh is enabled for Camino in iPhone Settings → General → Background App Refresh.
5. Relaunch the Camino app while connected to Wi-Fi or cellular data to trigger a fresh sync.

On Android:

1. Open Android Settings → Security & Privacy → Health Connect.
2. Tap App permissions → Camino.
3. Verify that Steps and Distance permissions are checked.
4. Ensure battery optimization is set to "Unrestricted" or "Optimized" rather than "Restricted" for Camino.

Camino utilizes a verified mathematical formula:

• Walking / Running: 10,000 verified steps = 1.0 Camino Coin.
• Cycling: 10.0 verified kilometers = 1.0 Camino Coin.
• Missions & Multipliers: Weekly challenges and district tournaments can apply 1.5x or 2.0x coin multipliers to your baseline movement!

A streak requires reaching your daily movement goal (e.g. 10,000 steps or equivalent cycling). If you have acquired a Streak Freeze from the Season Pass or weekly milestone chest, it activates automatically to protect your consecutive day count if life gets busy or you take a rest day.

When you have enough coins for a reward:

1. Browse the Rewards catalogue in the app and select your chosen partner perk.
2. Tap "Redeem Voucher" to lock in the coins and generate your unique counter voucher.
3. Present the voucher card on your phone to the staff at the venue counter when ordering.
4. The staff will verify your code, and you'll enjoy your perk!

We are actively inviting independent Copenhagen businesses (bakeries, coffee roasteries, indie cinemas, craft bike workshops, and cultural spots) to join our Founding Partner pilot. There are zero setup fees and no specialized hardware required. Email us atmatguzman148@gmail.comto get your venue featured on the map.